Terms and Conditions
Effective date: February 1, 2026 • www.ontimeautotransport.com
Table of Contents
1. Overview and Scope
1.1
Services. On-Time Auto Transport provides transportation brokerage and logistics coordination services by arranging vehicle transportation through independent third-party motor carriers ("Transport Providers").
1.2
Broker Role. On-Time Auto Transport is not a motor carrier and does not own, operate, or control trucks, trailers, or drivers. We act solely as an intermediary arranging transportation services.
1.3
Platform. These Terms apply to all services arranged through www.ontimeautotransport.com, electronic order forms, or any other ordering method (collectively, the "Platform").
1.4
Modifications. We may update these Terms from time to time. The version in effect at the time your order is confirmed governs your shipment.
2. Definitions
2.1
Customer / Sender: Any person or entity requesting transportation services.
2.2
Vehicle / Cargo: The motor vehicle(s) listed on the Shipping Document.
2.3
Transport Provider: An independent motor carrier transporting the Vehicle under its own authority.
2.4
Shipping Document: The Bill of Lading or equivalent inspection document.
2.5
Pickup: When the Vehicle is accepted into the possession of the Transport Provider, as evidenced by the Shipping Document or carrier records.
2.6
Scheduled Pickup Timeframe: The pickup date or pickup window confirmed in writing by On-Time Auto Transport.
3. Acceptance and Authorization
3.1
Authorization. By requesting services, signing an order form, or checking an acceptance box, Customer authorizes On-Time Auto Transport to arrange transportation services on Customer’s behalf.
3.2
Electronic Acceptance. Customer acknowledges that electronic acceptance (including PandaDoc or similar platforms) constitutes valid and enforceable consent.
3.3
Entire Understanding. These Terms supersede all prior or contemporaneous oral or written representations.
4. Estimates, Routing, and Pricing
4.1
Estimates. Quotes are estimates based on information provided by Customer and are valid for seven (7) days unless otherwise stated.
4.2
Price Adjustments. Pricing may change due to inaccurate vehicle details, size, weight, condition, operability, location accessibility, or unforeseen circumstances.
4.3
Additional Charges. Customer agrees to pay any adjusted charges resulting from changes in shipment details.
4.4
Routing and Scheduling. Customer acknowledges that Transport Providers determine routing, sequencing, and scheduling in their sole discretion. On-Time Auto Transport does not guarantee specific routes, drivers, or delivery dates, and all transit times are estimates only.
5. Customer Responsibilities
5.1
Accurate Information. Customer must provide accurate pickup and delivery addresses, contact information, VIN, make, model, and operability status.
5.2
Vehicle Preparation. Customer must: remove all personal items and loose parts; disable alarms or provide disarming instructions; and maintain fuel level between one-quarter (¼) and one-half (½) tank.
5.3
Personal Property. On-Time Auto Transport and Transport Providers are not liable for personal items left in the Vehicle.
5.4
Oversized or Inoperable Vehicles. Additional charges apply and must be disclosed in advance.
5.5
Presence Required. Customer or an authorized agent must be present at pickup and delivery to inspect and sign the Shipping Document.
5.6
Authorized Agents. Customer designates any person present at the pickup or delivery location as Customer’s authorized agent for purposes of releasing and receiving the Vehicle and signing the Shipping Document. Customer agrees to be bound by all notations, acknowledgments, and signatures made by such agent.
6. Relationship of Parties (Broker Disclosure)
6.1
Broker Status. Customer expressly acknowledges that On-Time Auto Transport is a licensed transportation broker, not a carrier.
6.2
Independent Contractors. Transport Providers are independent contractors and are not employees or agents of On-Time Auto Transport.
6.3
No Transportation Liability. On-Time Auto Transport does not assume responsibility for transportation, loading, unloading, or physical handling of the Vehicle.
7. Payment Terms
7.1
Payment Required Upfront. Full payment is required to confirm an order and initiate carrier scheduling.
7.2
Authorization. Customer authorizes On-Time Auto Transport to charge the payment method on file for all agreed charges.
7.3
Non-Payment. Failure to pay may result in suspension or cancellation of scheduling, and Customer may be responsible for carrier cancellation or storage fees.
7.4
No Offset of Charges. Customer agrees that payment of all charges is required regardless of any damage claim and that damage claims do not permit withholding, offsetting, or reducing amounts owed.
8. Cancellation; Refunds; Fees
8.1
Cancellation More Than 48 Hours Before Pickup. Customer may cancel more than forty-eight (48) hours before the Scheduled Pickup Timeframe and receive a full refund.
8.2
Cancellation Within 48 Hours. If Customer cancels within forty-eight (48) hours of the Scheduled Pickup Timeframe, a $250 cancellation fee applies. Any remaining balance will be refunded.
8.3
Cancellation After Pickup. If Customer cancels after Pickup, no refund will be issued.
8.4
Cancellation Method. Cancellations must be submitted in writing to info@ontimeautotransport.com and must include the order number and Vehicle details.
8.5
Refund Timing. Approved refunds are processed within seven (7) to ten (10) business days, subject to payment processor timelines.
8.6
Chargebacks and Payment Disputes. Customer agrees not to dispute, reverse, or initiate a chargeback with any bank, credit card issuer, or payment processor for any charges authorized under these Terms, including brokerage fees, cancellation fees, non-refundable amounts, or services properly rendered.
Customer acknowledges that all fees charged by On-Time Auto Transport represent reasonable administrative, scheduling, coordination, and operational costs, including costs incurred in arranging transportation with Transport Providers. Initiating an improper chargeback constitutes a breach of these Terms.
On-Time Auto Transport may submit these Terms, the signed order form, and related records as evidence of authorization and may recover any amounts wrongfully reversed, along with reasonable administrative and collection costs, to the fullest extent permitted by law.
9. Inspections, Delivery, and Damage Claims
9.1
Carrier Inspection. The Transport Provider conducts pickup and delivery inspections and controls the Shipping Document.
9.2
Delivery Inspection. Any damage must be noted on the Shipping Document at delivery.
9.3
Claims Process. Damage claims must be submitted within twenty-four (24) hours of delivery, including photos and supporting documentation.
9.4
Carrier Responsibility. Customer’s sole remedy for transport-related damage is against the Transport Provider and its cargo insurance.
9.5
Failed Delivery and Storage. If Customer or Customer’s authorized agent is unavailable at delivery, the Vehicle may be placed in storage or delivered to a nearby terminal at Customer’s expense. All storage, redelivery, and related charges must be paid prior to release of the Vehicle.
10. Limitation of Liability
10.1
Broker Limitation. On-Time Auto Transport is not liable for loss, damage, or delay caused by Transport Providers.
10.2
Liability Cap. To the fullest extent permitted by law, the total cumulative liability of On-Time Auto Transport for any and all claims arising out of or relating to the Services shall not exceed the amount paid by Customer to On-Time Auto Transport for brokerage services related to the specific shipment giving rise to the claim, regardless of legal theory.
10.3
No Consequential Damages. On-Time Auto Transport shall not be liable for any indirect, incidental, special, or consequential damages.
10.4
Indemnification. Customer agrees to indemnify, defend, and hold harmless On-Time Auto Transport, its officers, directors, employees, agents, and affiliates from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
a.
Customer’s breach of these Terms
b.
inaccurate or incomplete information provided by Customer
c.
Customer’s failure to properly prepare the Vehicle for transport
d.
personal items left in the Vehicle
e.
Customer’s violation of applicable laws or regulations
11. Force Majeure
11.1
Neither party shall be liable for delays or failure caused by events beyond reasonable control, including weather, mechanical failures, labor disputes, or governmental actions.
12. Confidentiality and Data
12.1
Customer consents to electronic communications and data processing in accordance with our Privacy Policy.
13. Governing Law; Venue; Jury Waiver
13.1
Governing Law. These Terms are governed by the laws of the State of Wyoming, USA.
13.2
Exclusive Venue. To the fullest extent permitted by law, all disputes shall be brought exclusively in the state or federal courts located in Sheridan County, Wyoming.
13.3
Jury Waiver. Both parties waive the right to a jury trial.
14. Limitation Period
14.1
Customer must provide written notice of any alleged damage or loss within forty-eight (48) hours of delivery. Failure to provide timely notice may result in denial of the claim to the extent permitted by law.
15. Miscellaneous
15.1
Severability. Invalid provisions do not affect the remainder.
15.2
Assignment. Customer may not assign rights without consent.
15.3
Entire Agreement. These Terms constitute the entire agreement between the parties.
16. Contact Information
16.1